Terms & Conditions

This page outlines the terms and conditions under which Franco Signs Ltd (“we,” “us,” or “our”) provides services and sells goods. These terms are applicable to the following transactions:

• In-store sales of goods.
• Online purchases of goods through our website – https://francosigns.co.uk
• Provision of store fitting and refurbishment services, including but not limited to the installation of shelving, display cabinets, freezers, lighting, and flooring, as well as ceiling work, CCTV and electrical work, shopfront and shutter installation/maintenance, awning installation/maintenance, EPOS systems, assistance with planning permission, health and safety compliance, merchandising, and disposal services.

By purchasing goods from our store or Website, or engaging our services for store fitting, you (“you” or “the Customer”) agree to adhere to these Terms & Conditions.

Part 1: General Terms and Conditions (Applicable to All Transactions)

1. Definitions

• “Contract” denotes the agreement established between you and us for the purchase of goods or the procurement of services.
• “Goods” refers to any merchandise acquired by you from us, whether through in-store or online transactions.
• “Services” encompasses any services rendered by us, such as store fitting and refurbishment.
• “Order” constitutes your request to purchase Goods or Services from us.
• “Price” signifies the consideration payable for the Goods or Services, as mutually agreed upon and expressed in the specified currency.
• “Site” designates the location at which the Services are to be performed.

1. Company Information & Contact Information

Company Name: Franco Signs Ltd

Company Address: First Floor, Unit B, 2 Endeavour Way, SW19 8UH

Company Registration Number: 06656153

Company Switchboard: 020 8542 5585

Company Emails: 

• Company Director: gerald@francogroupuk.com
• Accounts Department: accounts@francogroupuk.com
• Sales Department: sales@francosigns.co.uk

1. Basis of the Contract

• Any quotation provided by us does not constitute an offer to form a contract.
• Your Order represents an offer to purchase Goods or Services from us.
• A Contract is formed upon our acceptance of your Order. Such acceptance may be evidenced by:
• For in-store sales: Provision of a receipt.
• For online sales: Transmission of an order confirmation email.
• For Services: Issuance of a written order confirmation, which may require your signature, and/or commencement of the Services.
• These Terms & Conditions, in conjunction with any written order confirmation, embody the entirety of the agreement between you and us.
• Any modification to these Terms & Conditions necessitates a written agreement between the parties.
• Where we have issued a formal quotation and you proceed to make payment in part or in full, such payment shall be deemed as confirmation of your Order. In such cases, our acceptance of the Order will be evidenced by the receipt of payment and commencement of related actions (e.g. allocation of resources, booking of delivery). This forms a binding Contract as set out in section 3 of these Terms.

1. Price and Payment

• The Price of the Goods or Services shall be as quoted or as displayed in our store or on our Website.
• Prices are inclusive of VAT, unless otherwise stated.
• We reserve the right to modify our prices at any time; however, such modifications shall not affect Orders that have already been accepted.
• Payment for Goods is due at the time of purchase unless agreed otherwise.
• Payment for Services shall be as specified in the written order confirmation. We may require a deposit prior to the commencement of the Services, with the balance due upon completion, or in accordance with an agreed-upon payment schedule.
• Suspend or terminate the Contract.
• Recover any reasonable costs incurred in the collection of the outstanding amount.
• No deductions from payments shall be permitted for materials specified in the sales order and contract that were not utilized.
• Title to all Goods supplied shall remain with us until full payment has been received.
• We shall be entitled to remove or dispose of any delivered Goods until such time as payment has been received in full.
• You are required to refrain from defacing or removing any ownership notices affixed to the Goods until they have been paid for in full.
• Trade Accounts: We may, at our discretion, offer trade account facilities to businesses that meet our eligibility criteria. Businesses wishing to apply for a trade account must complete our application process and provide any information and documentation we may reasonably require. We may set a credit limit for each trade account, which may be reviewed and amended by us from time to time.

1. Delivery of Goods

• For online purchases, goods will be delivered to the address specified in your Order. It is incumbent upon you to ensure the accuracy and completeness of this address, as you may be liable for any additional costs arising from an incorrect or incomplete address.
• Delivery charges and estimated delivery times will be provided on our website.
• While we endeavour to deliver Goods within the estimated timeframe, we cannot guarantee delivery within this period.
• We shall not be liable for any delay in delivery that is attributable to circumstances beyond our reasonable control, including but not limited to natural disasters, war, riots, fire, floods, strikes, lock-outs, or other forms of industrial action.
• The risk of damage to, or loss of, the Goods shall pass to you upon delivery.
• In the event that you fail to accept delivery of the Goods, we shall be entitled to:
• Store the Goods until the goods are delivered, and charge you for the storage thereof.
• Resell the Goods and, after deducting storage and selling costs, remit any excess to you, or charge you for any shortfall.
• You are obliged to inspect all items upon collection, and to report any deficiencies or discrepancies prior to departing the premises. In the case of delivery, you must notify us in writing of any such issues on the same day as delivery; failure to do so shall constitute acceptance of the Goods as ordered.

1. Your Obligations

• You are obliged to:
• Provide accurate and complete information.
• Cooperate with us in all matters relating to the provision of the Services.
• Obtain all necessary consents, permissions, and approvals for the provision of the Services.
• Ensure that the Site is safe and suitable for the performance of the Services.
• Permit us access to the Site at all reasonable times.
• Provide adequate storage space at the Site for materials and equipment.
• Remove any of your goods, materials, or equipment from the Site prior to the commencement of the Services.
• Arrange for any alarm systems, alarm sensors, alarm panic buttons, video systems, CCTV systems, computer systems, etc., to be decommissioned or relocated beforehand. You will be held responsible for project delays if these arrangements are not made in a timely manner.
• In the event that our performance of the Contract is prevented or delayed by any failure on your part to fulfil your obligations, we shall be entitled to:
• Suspend the provision of the Services until such time as you have complied with your obligations.
• Recover from you any costs or losses reasonably incurred by us as a result of such failure.

1. Our Obligations

• We undertake to provide the Goods and Services:
• In accordance with the terms of the Contract.
• With reasonable skill and care.
• In compliance with all applicable laws, regulations, and industry standards.

1. Warranty and Liability

• Goods:
• We warrant that the Goods shall be of satisfactory quality and fit for their intended purpose.
• Any defects in the Goods must be reported to us on the day of delivery or collection.
• In the event of such defects, we shall, at our discretion, either repair or replace the Goods, or provide a refund. We shall not be liable if you do not allow us to repair or replace the goods.
• Services:
• We warrant that the Services shall be performed with reasonable skill and care.
• General:
• Nothing in these Terms & Conditions shall operate to limit or exclude our liability for:
• Death or personal injury caused by our negligence.
• Fraud or fraudulent misrepresentation.
• Any other liability that cannot be excluded or limited by law.
• Our total liability to you for any loss or damage arising from or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the Price of the Goods or Services.
• We shall not be liable for any indirect or consequential loss, including, but not limited to, loss of profit, loss of revenue, loss of business, or loss of savings.

Intellectual Property and Artwork & Ownership of Copyright in Designs

1. All intellectual property rights in any designs, specifications, or materials created by us remain our property unless specifically assigned in writing.
2. You may not reproduce, modify, or distribute our intellectual property without prior written consent.
3. You warrant that any materials provided by you do not infringe third-party intellectual property rights.
4. You grant us a license to use any artwork or materials provided by you solely for the purpose of fulfilling your order.
5. We reserve the right to use images of completed work for promotional purposes unless you specifically request otherwise in writing.
6. Original artwork created specifically for your project will be provided to you upon full payment, with usage rights as agreed.

All copyright and other intellectual property rights in any designs, artwork, concepts, drawings, layouts, or other creative works produced by Franco Signs Ltd in the course of providing services shall remain the sole property of Franco Signs Ltd in accordance with the Copyright, Designs and Patents Act 1988 and any other applicable intellectual property legislation in the United Kingdom. The Customer is granted a non-exclusive, non-transferable licence to use the final design(s) solely for the purpose(s) agreed. This licence does not permit the Customer to alter, adapt, create derivative works from, sublicense, sell, or otherwise exploit the design(s) without the prior consent of Franco Signs Ltd.

1. Termination

• We may terminate the Contract with immediate effect by providing written notice (including email) if:
• You fail to remit payment in accordance with the terms of the Contract.
• You commit any material breach of your obligations under the Contract.
• You become insolvent or are unable to pay your debts.
• You may terminate the Contract if we commit a serious breach of our obligations and fail to remedy such breach within 30 days of receiving written notification thereof from you.
• Upon termination of the Contract:
• All sums owed by you to us shall become immediately due and payable.
• You shall be obliged to:
• Return any of our materials in your possession.
• Permit us access to the Site as required for the removal of our goods and equipment.

1. Force Majeure

• Neither party shall be liable for any failure to perform its obligations under the Contract where such failure is attributable to a Force Majeure event.
• Force Majeure shall encompass any event beyond the reasonable control of the affected party, including but not limited to natural disasters, war, riots, fire, floods, strikes, lock-outs, or other forms of industrial action.
• In the event of a Force Majeure event, the affected party shall, as soon as reasonably practicable, notify the other party and make all reasonable efforts to mitigate the effects thereof.

1. Data Protection

• We shall process your personal data in accordance with our Data Protection & Privacy Policy – https://francogroupuk.com/privacy-policy

1. Governing Law and Jurisdiction

• The Contract shall be governed by, and construed in accordance with, the law of England and Wales.
• Any disputes arising in connection with the Contract shall be resolved in the courts of England and Wales.

Part 2: Terms and Conditions for In-Store Sales

• The terms set forth in this Part 2 shall apply to purchases of Goods made in our retail store.
• All Goods are offered subject to availability.
• Our policy regarding returns for in-store purchases is as follows:
• Returns and Exchanges: If goods are faulty, not as described, or not fit for purpose, you may reject them within 30 days of purchase for a full refund, or you are entitled to a repair or replacement, provided that a valid proof of purchase (receipt) is presented.
• Conditions for Returns:
• Goods must be in their original condition, unworn, and with all tags attached.
• We are unable to accept any item that is damaged, altered, or not in resalable condition.
• Refunds:
• Refunds will be issued via the original payment method.
• Please allow 7-10 business days for the processing of refunds following our receipt of the returned item.
• Delivery charges are non-refundable, except in cases where the goods are faulty or not as described.
• Exchanges:
• Exchanges are subject to availability. In the event that the desired item is unavailable, a refund will be issued.
• If the exchanged item is of a higher value, you will be liable for the difference in price.
• If the exchanged item is of a lower value, the difference will be refunded to you.

Part 3: Terms and Conditions for Online Sales

• The terms in this Part 3 apply to purchases of Goods made through our website.
• By placing an Order through our Website, you confirm that you possess the legal capacity to enter into binding contracts.
• It is upon you to ensure the accuracy of your Order.
• Our website is intended for use by UK residents only. While we may accept orders from outside the UK, you will be responsible for any applicable import duties or taxes.

Part 4: Terms and Conditions for Store Fitting and Refurbishment Services

• The terms within this Part 4 pertain to the store fitting and refurbishment services that we provide.

1. Provision of Services

• We shall provide the Services in accordance with the written order confirmation.
• The Services will be carried out with reasonable skill and care.
• All applicable laws and regulations will be observed in the provision of the Services.
• We may, at our discretion, utilize subcontractors; however, we shall retain responsibility for the quality of their work.
• Unless otherwise agreed in writing, you shall be responsible for obtaining all necessary building permits and planning permissions. While we may offer assistance in this regard, we are unable to guarantee that such permissions will be granted.
• Our obligations include:
• Procuring all necessary materials and equipment.
• Ensuring that our employees and subcontractors possess the requisite qualifications and experience.
• Conducting the work with minimal disruption to your business operations.
• Your obligations include:
• Providing us with clear instructions and specifications for the Services.
• Ensuring that the Site is prepared to allow us to commence the Services on the agreed-upon date.
• Undertaking any necessary structural alterations to the Site, unless otherwise agreed in writing.
• Ensuring that all necessary utilities (e.g., electricity and water) are available at the Site.

1. Specific Services

The terms in this section apply to the services specified:

• Shelving, Remote Display Cabinets, Freezers:
• We shall install shelving, cabinets, and freezers in accordance with the agreed design and specifications.
• The floor must be level and suitable for the intended installation.
• Refrigeration equipment is covered by a 12-month warranty for both parts and labour. The water pump and night blind are excluded from this warranty. The sound pressure level for the condensing unit will be 38dBA at 10m free field conditions at 27°C external ambient.
• The ambient room temperature must be maintained below 24°C. We shall not be held liable for the positioning of the condensing unit in relation to sound and vibration.
• The price does not include any provision for acrylic risers for chillers.
• In the event that existing refrigerated cabinets and/or plant are reused or relocated, we are unable to provide any warranty for such equipment, even if the alterations are performed by our engineers. Any applicable warranty (e.g., parts only, parts and labour) for reused equipment shall be limited to the original manufacturer’s warranty.
• Freezers are covered by a 12-month warranty for parts and labour. The ambient room temperature must be maintained below 24°C.
• Lighting:
• We shall install the lighting system in accordance with the agreed design and specifications, and all relevant electrical standards.
• The existing electrical supply must be adequate to support the new lighting system.
• The electrical supply will be derived from the existing wiring. Any necessary upgrades to the existing electrical supply to accommodate the new lighting system will be subject to additional charges, unless such work is included in our comprehensive electrical work quotation.
• LED panels are covered by a 2-year standard manufacturer’s warranty and a 6-month labour warranty from us, unless a quotation for complete electrical work has been provided.
• Flooring:
• We shall install the flooring in accordance with the agreed specifications.
• The subfloor must be suitable for the specified flooring.
• It is important to note that samples provide an indicative representation only, and may not fully reflect the appearance of a larger floor
• Any repairs necessitated by rotting joists, dampness, or structural issues with the existing floor will be subject to additional charges.
• Air Conditioning Units:
• We shall install the air conditioning units in accordance with the agreed specifications and all relevant regulations.
• The necessary structural supports and electrical supply must be in place.
• The electrical supply will be derived from the existing wiring. Any necessary upgrades to the existing electrical supply to accommodate the new air conditioning system will be subject to additional charges, unless such work is included in our comprehensive electrical work quotation.
• The noise level for the condensing unit will be 55 dBA at 5m free field conditions. We shall not be held liable for the location of the condensing unit.
• Ceiling:
• We shall install the ceiling in accordance with the agreed design and specifications.
• The existing ceiling structure must be sound and suitable for the new installation.
• Prior to the commencement of work, you are required to arrange for the decommissioning of any alarm systems, CCTV, or other systems related to the ceiling. We shall not be held liable for any damage to such systems or equipment.
• CCTV:
• We shall install the CCTV system in accordance with the agreed design and specifications, and all relevant data protection laws.
• You are responsible for obtaining all necessary consents for the installation and use of the CCTV system.
• It is your responsibility to ensure compliance with all legal obligations pertaining to the use of CCTV.
• Electrical Use:
• All electrical work will be performed by qualified electricians, in accordance with all relevant electrical standards and regulations.
• The existing electrical installation must be safe and compliant with current regulations.
• We and our subcontractors will utilize your premises’ electricity to facilitate the completion of the shop fitting project. We shall not be held liable for any damage to your electrical system resulting from pre-existing faults.
• Shopfront and Shutters:
• We shall install/maintain the shopfront and shutters in accordance with the agreed design and specifications.
• You are responsible for obtaining all necessary planning permissions.
• Prior to the commencement of work, you are required to arrange for the decommissioning or relocation of any cameras (CCTV), alarm systems, signboards, or other systems related to the shop front. We shall not be held liable for any damage to such equipment.
• You are responsible for verifying the load-bearing capacity of the shop front, as we do not accept liability for structural damage.
• In the event that we affix the ceiling grid to the shutter box, we shall not be held liable for any costs or inconvenience arising from the need to access the shutter motor for repair or replacement.
• Awning:
• We shall install/maintain the awning in accordance with the agreed design and specifications.
• The building structure must be suitable for the awning installation, and you are responsible for obtaining all necessary planning permissions.
• The awning motor is covered by a 12-month warranty for parts and labour.
• You are required to install felt on top of the awning to prevent water ingress between the awning and the building.
• In the event that we affix the ceiling grid to the shutter box, we shall not be held liable for any costs or inconvenience arising from the need to access the shutter motor for repair or replacement.
• EPOS Systems:
• EPOS Systems are covered by a 12-month warranty for parts and labour. The included software includes remote-only support for the 1st year warranty period. You are required to provide a suitable internet connection to facilitate remote support. A support contract is available at a cost of 20 pounds per month, unless an alternative discounted annual fee has been agreed upon.

1. Planning Permissions

• You are responsible for obtaining all necessary planning permissions and building regulations approvals for any alterations or installations, as well as any requisite consents from landlords. While we may provide assistance in this process, we are unable to guarantee that any permissions will be granted.

1. Health and Safety

• We shall comply with all applicable health and safety laws and regulations.
• We shall provide a safe working environment for our employees and subcontractors.
• You are required to ensure that the Site is safe for our employees and subcontractors.
• You are obliged to disclose any known hazards present at the Site.
• The premises are required to be closed to the public during the performance of the work, to ensure compliance with health and safety regulations.

1. Merchandising

• In the event that the Services include merchandising, we shall execute these services in accordance with the agreed plan and specifications.
• You are required to provide us with the necessary plan and specifications, and to ensure that the goods to be merchandised (“stock”) are available at the Site. You shall also be responsible for insuring the stock throughout the merchandising process.
• You shall provide a team of merchandisers to remove all stock from the retail area prior to the commencement of our work, unless otherwise agreed in the quotation. These merchandisers shall also be responsible for re-merchandising the stock as the work progresses.

1. Disposal

• Unless otherwise agreed in the quotation, you shall be responsible for the disposal of:
• All waste materials generated by the Services.
• Any old chillers, freezers, or other equipment.
• All disposal must be carried out in compliance with applicable environmental laws and regulations.
• The disposal of hazardous waste or excessive amounts of waste will be subject to additional charges.

1. Additional Charges

• Any work that deviates from the original sales order and drawings shall be subject to additional charges.
• Any supporting documentation requested, other than the sales order and contract, will also incur additional charges.

1. Variations

• Any modifications to the Services must be agreed upon in writing by both you and us.
• Variations to the Services may result in additional charges and/or an extension of the timetable.

1. Access to the Site

• You are required to provide us with clear and unobstructed access to the Site.
• You must provide us with advance notification of any restrictions to access.

1. Changes to Terms

• We may update these terms and conditions at any time, and such changes will be effective upon notification (including by posting the revised terms on our website).